Recently, TMHA shared how beneficial Must's investment in the Central Coast Hotline’s 21st-century texting services are to those in dangerous situations.
Carly called and informed a TMHA call handler that her partner had been abusive and trying to hurt himself. Carly was hesitant to call the police, as her partner threatened to take both of their lives if she involved them. The call handler was successfully able to calm her nerves and get her on board with involving the police, but when it came time to ask for her address, her partner's shouts became louder and her responses less detailed. The call handler asked if they could continue the conversation over text, and her tone of voice lit up as she responded Yes!
Carly was able to text the Hotline and provide the necessary information to get help. It was over text that the call handler was truly able to empathize and create a safety plan with her. Carly was even able to text later and share that she was safe and well. The new 21st Century Call and Text Hotline has flexibility and ease that will allow those in need to access the Central Coast Hotline.
*Names, images, and details have been changed to protect identities.
TMHA is there for you 24 hours a day, 365 days a year. Free of charge. Make the call, any time: 800-783-0607.